To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@morvylingerie.com.

Please note that returns will need to be sent to the following address: 

10919 Wellworth Avenue

Apt No:309

Los Angeles CA

90024
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at contact@morvylingerie.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like underwear or anything with a gusset. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We do not accept of returns of some products due to maintain hygiene. For the ones we accept, once received by Morvy Lingerie, the return takes 7-14 business days to process. After processing, you will receive the credit within 3-5 business days. To ensure your return is processed and refunded quickly, please include your unused items and the original packing slip.

For any questions please contact us at contact@morvylingerie.com.